Platform User Agreement and Terms of Use

Last Updated: [February 1, 2023] 

 

Applicable Entities: Buyers, Sellers, Service Providers, Registered Users, and Unregistered Users 

 

 

 

I. General Provisions

 

1.1 Scope of Application

- This Agreement applies to all users accessing or using [3Eeye] ("the Platform"), including but not limited to: 

  - Buyers (purchasing goods/services); 

  - Sellers (listing goods/services); 

  - Service Providers (e.g., payment/logistics partners); 

  - Registered/Unregistered Users (browsing content or interacting with the Platform). 

 

1.2 Agreement Effectiveness 

- By accessing/using the Platform, users are deemed to accept these terms. Discontinue use immediately if not in agreement. 

 

 

 

II. User Categories & Obligations

 

2.1 Buyers 

- Must provide valid payment and shipping information; 

- Ensure purchased goods comply with destination country laws (e.g., customs, tax requirements); 

- For large/value-critical orders, we strongly recommend negotiating with sellers to activate Escrow Transaction services (failure to use this service may limit your rights protection). The Platform will: 

  ✅ Charge applicable fees 

  ✅ Implement mandatory safeguards including: 

  - Online sales contracts 

  - Order tracking systems 

  - Third-party monitoring of raw material procurement and quality control 

  - Production process audits 

  - Goods quality insurance 

  - Final product inspection and logistics coordination 

  - Payment release only after buyer’s post-delivery verification 

- Buyer Protection Program (3Eeye Shield): The Platform provides return services, quality inspections, and dispute arbitration for buyers. 

 

2.2 Sellers 

- Guarantee goods/services meet: 

  - Platform policies (e.g., prohibited items list); 

  - Legal requirements of both origin and destination countries; 

- Seller Certification System: Sellers passing the Platform’s quality, ethical, and environmental audits will receive the “3E Certified” badge, prominently displayed on their business profiles. Non-certified sellers are not required to meet these standards and will not receive the badge. 

- For returns due to product quality issues, sellers must: 

  ✅ Provide unconditional refunds/returns; 

  ✅ Bear all associated costs (e.g., shipping, tariffs); 

  ✅ Respond to buyer disputes within 7 days and resolve them satisfactorily. 

- Assume full liability for false advertising, IP infringement, or illegal listings. 

 

2.3 Service Providers 

- Third-party services (e.g., payment/logistics) are governed by their own agreements; 

- The Platform bears no responsibility for disputes arising from third-party services. 

 

2.4 Unregistered Users 

- May browse public content but cannot transact or access membership features. 

 

 

 

III. Account Registration & Management

 

3.1 Registration Requirements 

- Provide accurate information (e.g., Sellers must submit business licenses); 

- Maintain account security and report anomalies immediately. 

 

3.2 Account Termination 

- The Platform reserves the right to suspend/terminate accounts violating this Agreement. 

 

 

 

IV. Platform Usage Rules

 

4.1 Prohibited Activities

Users shall not: 

- Post false, abusive, or discriminatory content; 

- Engage in money laundering, tax evasion, or illegal cross-border transactions; 

- Use unauthorized crawlers to extract Platform data. 

 

4.2 Content Ownership 

- Users retain ownership of posted content but grant the Platform a non-exclusive usage license. 

 

 

 

V. Transactions & Payments 

 

5.1 Order Fulfillment 

- Sellers must ensure accurate product descriptions and timely shipping; 

- Buyers must inspect goods and report disputes within 15 days of receipt. 

 

5.2 Currencies & Fees 

- Multi-currency transactions supported (exchange rates determined by payment gateways); 

- Service fees may apply (see separate agreements). 

 

 

 

VI. Privacy & Data Security 

 

6.1 Data Collection 

- Per our Privacy Policy and applicable laws (e.g., China’s Personal Information Protection Law (PIPL), EU GDPR), we collect personal information (e.g., names, payment details). 

 

6.2 Cross-Border Data Transfers

- User data may be transferred globally. Platform use implies consent. 

 

 

 

VII. Intellectual Property

 

7.1 Platform Ownership

- Trademarks, logos, and software belong to [Shenzhen Shangyu Youdan Internet Information Technology Co., Ltd.] or its licensors. 

 

7.2 User Responsibilities

- Users must not infringe copyrights, patents, or trademarks. 

 

 

 

VIII. Liability Limitations

 

8.1 Platform Disclaimer 

- Services are provided “as-is” without warranties of: 

  - Uninterrupted/error-free operation; 

  - Accuracy of third-party content (e.g., seller listings). 

 

8.2 User Indemnification 

- Users shall compensate the Platform for losses caused by agreement breaches. 

 

 

 

IX. Termination & Modifications 

 

9.1 Termination 

- Either party may terminate accounts with 7 days’ notice. 

 

9.2 Updates 

- The Platform may modify this Agreement. Continued use implies acceptance. 

 

 

 

X. Governing Law & Dispute Resolution

 

10.1 Jurisdiction 

- Disputes are governed by [Specified Jurisdiction, e.g., Chinese law]. 

 

10.2 Resolution 

- Parties agree to prioritize arbitration via [e.g., Shanghai International Economic and Trade Arbitration Commission (SHIAC)]. 

 

 

 

Contact Us:

For inquiries, email [info@3Eeye.com]. 

 

 

Key Features:

1. Escrow Transaction safeguards aligned with UCP 600 and ICC standards. 

2. 3E Certified badge system formalizes seller accountability. 

3. 7-day dispute resolution mechanism enhances buyer trust. 

4. Explicit compliance with PIPL and GDPR for global operations. 

5. Arbitration clauses optimized for enforceability under the New York Convention. 

 

"Specially solemn reminder: The standard version is the Chinese version, and the English version can be used as an important reference. Translations in other languages are machine-translated and are provided solely to assist with reading in different languages; they do not have legal effect."