3E Certified Platform Supplier Code of Conduct
Version: V1.0
Effective Date: January 1, 2024
I. Quality Commitment (Excellence)
1. Product Standards
- Compliance: Products must meet the safety certifications of the target market (e.g., EU CE, US FDA) and provide valid test reports.
- Return Rate: Must not exceed 1.5 times the category average (e.g., electronics ≤3%, apparel ≤8%).
2. Service Requirements
- Shipping Timelines:
|
Mode |
Bonded Warehouse |
Direct Mail |
Overseas Warehouse |
|
Max. Lead Time |
≤48 hours |
≤7 days |
≤3 days |
- After-Sales Response: Buyer complaints must be addressed within 24 hours and resolved within 7 days.
II. Ethical Commitment (Ethics)
1. Business Ethics
- Anti-Bribery: Prohibited from offering any form of benefit (cash, gifts, services) to Platform employees, buyers, or third parties. Gifts valued over RMB 200 must be reported.
- Fair Competition:
- Prohibit brushing orders, fake reviews, or malicious price comparisons;
- No defamation of competitors or disclosure of Platform trade secrets.
2. Labor Rights
- Basic Guarantees:
|
Item |
Standard |
|
Minimum Wage |
≥110% of local legal requirement |
|
Working Hours |
≤60 hours/week; ≥1 rest day/week |
|
Anti-Discrimination |
Zero tolerance for gender, religion, or racial bias |
- Documentation: Provide payroll records, social insurance payments, or SA8000 certification.
III. Environmental Commitment (Environment)
1. Production Practices
- Carbon Emissions: Annual carbon footprint reduction ≥5% (aligned with GHG Protocol).
- Resource Utilization:
|
Item |
Standard |
|
Packaging Materials |
≥70% biodegradable/recyclable |
|
Energy Use |
≥30% renewable energy (e.g., solar certificates) |
2. Waste Management
- Hazardous Waste: Dispose through licensed agencies (e.g., battery recyclers) and retain disposal contracts for ≥3 years.
- Wastewater: Comply with China’s Pollutant Discharge Permit Regulations and EU IPPC directives.
IV. Transparency Commitment (Eye)
1. Data Traceability
- Blockchain Integration: Full traceability of raw material sourcing, production, and logistics (via AntChain/IBM Food Trust).
- Order Transparency: Real-time logistics updates and batch number queries for buyers.
2. Compliance Disclosure
- Certification Display: Showcase the 3E Certified badge and validity period on storefronts.
- Risk Reporting: Notify the Platform within 48 hours of supply chain disruptions or regulatory changes.
V. Target Market Requirements
|
Market |
Mandatory Certifications |
Special Compliance Requirements |
|
EU |
CE, REACH, EPR Registration |
Packaging recycling rate ≥65%; PFAS chemicals banned |
|
US |
FCC, Energy Star, CPSC |
ASTM F963 testing for children’s products; English warnings |
|
Middle East |
GSO, SASO |
No pig imagery; Halal compliance |
|
Japan |
PSE, JIS Markers |
JAS organic certification for food; Japanese labeling |
VI. Implementation & Oversight
1. Audit Mechanisms
- Document Review: Submit annual Carbon Footprint Reports and Labor Rights Self-Checklists.
- Unannounced Inspections: The Platform or third parties (e.g., SGS) may audit production and storage facilities.
2. Breach Penalties
|
Severity |
Penalties |
|
Minor Violation |
Warning + 10% deposit deduction; 7-day rectification period |
|
Major Violation |
Product delisting + 50% deposit deduction; 30-day account freeze |
|
Critical Violation |
Permanent termination + legal referral; penalty = 300% of order value |
VII. Signatures & Updates
Supplier Acknowledgment:
> We hereby confirm compliance with all terms of this Code. Violations will result in liability.
Supplier Name: ____________________
Authorized Signatory: ____________________ (Legal Representative)
Date: ____________________
Platform Filing: Shenzhen Shangyu Youdan Internet Information Technology Co., Ltd. (Seal)
Appendices:
1. 3E Certified Documentation Checklist
2. Target Market Compliance Quick Reference
3. Supplier Self-Assessment Toolkit (incl. carbon calculator, labor records)
Notes:
- This Code, combined with the Anti-Commercial Bribery Agreement and Cross-Border Data Commitment, forms a comprehensive compliance framework. Violations trigger cross-enforcement.
- Suppliers must attend annual Platform compliance training; failure to pass assessments may limit store visibility.
References:
- Amazon Supplier Code of Conduct
- Alibaba International Supplier Social Responsibility Standards
- EU Corporate Sustainability Reporting Directive (CSRD)
Framework:
This Code aligns with ISO 26000 guidelines, the UN Global Compact (UNGC) Ten Principles, and global e-commerce compliance standards, addressing quality, ethics, environmental sustainability, and transparency for 3Eeye’s global suppliers.
